Kiwii it
Power Up Businesses with World-Class After-Sales Management Solutions!
At Kiwii IT, we strongly believe that a customer’s journey does not end with the sales process. As a matter of fact, great post-purchase service will always be required to develop long-lasting relationships and to build brand loyalty. Being among the front-running After Sales Management Companies in Bangladesh, the full-cycle solutions here at Kiwii IT enable your business to manage after-sales services appropriately for more customer satisfaction and retention.
Why After Sales Management Solution?
Effectively managing after-sales services makes single-time customers lifelong ambassadors for your business. Here’s why it is something worthy of investment as far as an after-sales management system is concerned
Better Customer Satisfaction
Solve customer queries and issues as fast as possible to retain the positive experience.
Better Retention Rate
Build trust and loyalty with good service.
Smoothening Process
Automate and simplify jobs associated with warranty claims, service requests, and follow-ups at work.
Rich Insights
Collect information, analyze customer feedback, and service trends for further improvement in products and services.
Extra Revenue Streams
Avail Upselling and Cross-selling at touchpoints of after-sales

Why Kiwii IT?
As the pioneer After Sales Management Company in Bangladesh, Kiwii IT is for customized solutions as per your requirement. Here go some reasons businesses choose us over others:
Customized Solution
Our systems are molded into the shape of your objectives and processes.
Friendly Interfaces
Seamless interfaces make it very easy to adapt into for your people.
Advanced Technologies
Avail the state of the art tools and features to operate the services with ease
Integration
Integrate with the CRM and ERP of your choice for smooth operations
Special Support
Avail continuous technical support and training to attain maximum efficiency in the system
Salient Features of Our Service Management Solutions
Service Request Management
- Record and track customer service requests with ease.
- Automate the Ticketing system for faster problem resolution.
- Real-time status of the service is visible transparently.
Warranty and Claim Processing
- Seamless warranty registrations along with claims processing
- Records maintained in detail with proper tracking for transparency
- Automatic approval of claims will save your time and effort.
Customer Feedback and Review Management
- Collect customer feedback and analyze it for further improvement
- Take adverse reviews and get them resolved at the earliest to reduce customers’ dissatisfaction
- Positive feedback helps to reinforce the brand reputation
Follow Up & Communication
- Automated follow up reminders to engage customers.
- Send tailored emails & SMS updates about the service progress
- Central communication history for a better understanding
Analytics and Reporting
- In-Depth Analytics of Service Trend, Customer Feedback, Team Performance.
- Use Data to Refined the Approach and enhance customer experience.
- Keep an eye on key KPIs that would pave the way of ongoing improvement.




























Industries We Serve
Our After Sales Management Services Across all Industries
01
Electronic Appliances
02
Automotive
03
Retail and E-commerce
04
Healthcare
05
Manufacturing
06
Telecommunication

Benefits of Parting with Best After Sales Management Company in Bangladesh
Enhance Operational Efficiency
Reduce Workload and automate the Service Process and keeps everything central.
Actionable Insights
Feel the power of knowing customer preference and gaps in service on comprehensive analytics.
Enhanced Customer Loyalty
Amaze the customers with Speed and efficiency of after sales support to generate repeated business.
Competitive Advantage
Keep the competition far behind with remarkable after-sales service in order to build trust and satisfaction.
Our Development Process
Requirement Analysis
Understand your business problems and after-sales requirements.
System Design
Design a tailored solution to meet your specific objectives.
Development
Developing the platform using state-of-the-art technologies.
Testing
Verify if the system is robust, user-friendly, and ready for implementation.
Deployment
Seamless integration of the system into your business processes.
Training and Support
Provide training and continuous support to your personnel.

Raise Your Game After-Sales?
Allow Kiwii IT to change this game of after-sales through its state-of-the-art management solutions. As one of the most reliable After Sales Management Companies in Bangladesh, we help businesses to provide their clients with top quality customer service so that they can reach their long-term goals. Call us today to know how we can be important in your business objectives.
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Frequently Asked Questions
After-sales management is the umbrella under which all activities regarding customer contacts and services post-sales of any product fall. These activities include after-sales support, warranty claims collection of feedback, and similar more.
Yes, our after-sales management systems integrate perfectly with your ongoing CRM, ERP, and other business applications.
Of course, yes, our solutions are scalable, and we can tailor-make them to suit businesses of any size.
We continue to support you in system updates, troubleshooting, and additional training for your staff.
It will make your operations effective, increase customer loyalty, and provide knowledge for making better decisions based on actionable information.